Table of contents
WelcomeRequirements
Upgrade
Installation
1. Quick start guide
1.1. After installation
1.2. General settings
1.3. Add a section
1.4. Turn the board on-line
2. Administration guide
2.1. Introduction
2.2. Board Start/Stop
2.3. General settings
2.4. Regional settings
2.5. Layout and Skin settings
2.6. Security settings
2.7. Content management
2.7.1. Sections management
2.7.2. Section options
2.7.3. Tickets management
2.7.4. Users management
2.7.5. Status management
2.7.6. Status options
3. Staff guide
3.1. More info
3.2. Manage tickets
3.3. Dispatching ticket
Annexe 1: Configuration file
Annexe 2: User roles
Annexe 3: Coppa
Annexe 4: Document upload
Annexe 5: Technical information
Upgrade
To upgrade from version 2.x to 2.4, you can proceed with a normal installation (see here after).
If you run a 1.x version, you will have to first download and install the version 2.0 before you can install 2.4.
Remarque #1
It's recommended to backup your config.php file in the /bin/ directory (in case you don't remember the connection parameters of your database).
Remarque #2
If your board allows user photo (avatar) or document upload, it's recommended to NOT delete the /avatar/ and /upload/ directories. Other files and folders can be deleted before installing the new release.
1) Copy the files and folders as described in the install instructions.
2) Start the installation wizard by adding /install to the url of your application.
Example: http://www.mysite.com/quickticket/install
Important
You must go to the end of the installation wizard to complete the upgrade!