Table of contentsWelcome
1. Quick start guide
1.1. After installation
1.2. General settings
1.3. Add a section
1.4. Turn the board on-line
2. Administration guide
2.2. Board Start/Stop
2.3. General settings
2.4. Regional settings
2.5. Layout and Skin settings
2.6. Security settings
2.7. Content management
2.7.1. Sections management
2.7.2. Section options
2.7.3. Tickets management
2.7.4. Users management
2.7.5. Status management
2.7.6. Status options
3. Staff guide
3.1. More info
3.2. Manage tickets
3.3. Dispatching ticket
Annexe 1: Configuration file
Annexe 2: User roles
Annexe 3: Coppa
Annexe 4: Document upload
Annexe 5: Technical information
QuickTicket has an easy to use installation system that will guide you through the installation process.
Please read the section on QuickTicket's requirements to find out more about the minimum requirements.
You can upload QuickTicket (files and folders) to the location you want on your web server. It's a good practice to send (FTP) the QuickTicket files and folders in your website structure and to keep it in a specific folder (i.e. quickticket).
If you are proceeding to an upgrade, do not delete the /avatar/ and the /upload/ directories. Other files and folders can be overwrited.
Before starting the installation process, the following permissions must be set:
Permissions can be set using a FTP client software. Select and change the attribute of these file and folders (to chmod 777).
After you have uploaded QuickTicket to the location you want it to be, you have to enter the URL into your browser to get to the installation screen. It is enough to point the browser to the folder where you moved it to (http://www.example.com/quickticket for instance). QuickTicket will automatically detect that it is not yet installed and forward you to the installation screen. If you are proceeding to an upgrade, go to the install folder (http://www.example.com/quickticket/install).
The installation screen will help you configuring your QuickTicket application and database.
To start the installation, select you language and click the Ok button.
c) Database settings
You now have to decide which database to use. See the Requirements section for information on which databases are supported. If you do not know your database settings, please contact your host and ask for them. You will not be able to continue without them. You need:
You don't need to have a Prefix for tables in database setting, unless you plan on using multiple QuickTickets installations on one database. In this case you can use a different prefix for each installation to make it work.
After you entered your details, you can continue with the Next button. Now QuickTicket will check your connection parameters and save your configuration.
If the parameters you provide does not allow you connecting the database, the installation screen will provide you with a problem description message and you will be invited to check your configuration (or change the parameters).
Remember that your database username and password are case sensitive. You must use the exact one you have set up or been given by your host.
You can also face a writing permission problem, meaning that the file /bin/config.php does not have the necessary permissions. See the note on the Configuration file here after to fix the problem.
If you see the Successful Connection and Save message, you can continue to the table installation procedure.
When making an upgrade, you can click the Next button without changing connection parameters and without installing the tables. (If you try to re-install the database, you will end up with a warning message saying that the tables are already installed). Be sure that you go to the end of this wizard!
d) Administrator details
The first user, named Admin, has been created and added as a QuickTicket user. As you can imagine, this user has the full control on the QuickTicket application.
For security reason, it is highly recommended to first change your Admin password. Loggon and go to the Profile page to change the password.
e) Configuration file
If you encounter problem (like write access problem) to save your database settings, you have two solutions:
1. Change the permission of the file /bin/config.php to make it writable; for example by using an FTP client to change the file attribute to chmod 777.
2. Download the file /bin/config.php and open it with a text editor (like notepad) to fill in the parameters, then upload file. See the Annexe 1 for details about the connection parametres.