Table of contents
WelcomeRequirements
Upgrade
Installation
1. Quick start guide
1.1. After installation
1.2. General settings
1.3. Add a section
1.4. Turn the board on-line
2. Administration guide
2.1. Introduction
2.2. Board Start/Stop
2.3. General settings
2.4. Regional settings
2.5. Layout and Skin settings
2.6. Security settings
2.7. Content management
2.7.1. Sections management
2.7.2. Section options
2.7.3. Tickets management
2.7.4. Users management
2.7.5. Status management
2.7.6. Status options
3. Staff guide
3.1. More info
3.2. Manage tickets
3.3. Dispatching ticket
Annexe 1: Configuration file
Annexe 2: User roles
Annexe 3: Coppa
Annexe 4: Document upload
Annexe 5: Technical information
3.2. Manage tickets
This chapter explains how staff members manage a topic. When opening a specific ticket, as staff member, you will see a staff menu on the upper right.
Move, Delete or just Reply
Staff members can move the ticket into another section. You will have to specify the destination section and (if required) the preference for the numbering.
As staff member you can also delete the ticket. You will have to confirm this action before the ticket is deleted. Note that when deleting a topic, the replies and the attached documents are also deleted.
Tips
When a ticket (or a section) is closed. Thanks to the staff menu, you can nevertheless post a reply.
Change the status
Staff members can change a ticket status. If notifications have been setup for this status, the e-mail will be send.
The staff members can also change a ticket status while sending a reply: indeed it's sometime more user-friendly to provide a short explanation to the user when changing a ticket status.
Change the ticket type
The staff members can change a ticket type and promote this ticket to the rank of "news". A news-ticket is generally displayed on top of the ticket list.