Table of contents
WelcomeRequirements
Upgrade
Installation
1. Quick start guide
1.1. After installation
1.2. General settings
1.3. Add a section
1.4. Turn the board on-line
2. Administration guide
2.1. Introduction
2.2. Board Start/Stop
2.3. General settings
2.4. Regional settings
2.5. Layout and Skin settings
2.6. Security settings
2.7. Content management
2.7.1. Sections management
2.7.2. Section options
2.7.3. Tickets management
2.7.4. Users management
2.7.5. Status management
2.7.6. Status options
3. Staff guide
3.1. More info
3.2. Manage tickets
3.3. Dispatching ticket
Annexe 1: Configuration file
Annexe 2: User roles
Annexe 3: Coppa
Annexe 4: Document upload
Annexe 5: Technical information
2.5. Layout and Skin settings
This section explains the board's Layout and Skin settings. To access this page, go to administration section and select 'Layout and Skin' from the menu.
Skin
From the skins section you can control the global display of the board and apply other skins to your board.
About skins
The skins you can select are the skins available on your website (stored in the /skin/ directory). After installation, you will have at least one skin (default) available. If you install other skins in this folder, they will be visible in this skins list.
Each page of the board is decorated with an upper zone called "the banner". This zone is generally used to display the organisation's logo. You can make this zone invisible by turning the layout option 'Show banner' to No.
At the bottom of the pages you will see some general information on the board and a legend. This zone (called the "footer") can be removed by turning the layout option 'Show footer info' to No.
Layout
The layout options allow you controlling general page display. The page width can be fixed (in pixel) or variable (in percent).
About layout
The administration panel will only allows you to define the elements you want to see or hide, and the page width. All other display aspects can be configured by changing the style sheet (css file) located in the /skin/ directory.
The layout options allow you controlling the number of items in pages. For instance, the maximum number of tickets per page defines how many tickets are listed in a page of a section (but also for the search result pages).
The welcome message is the text displayed under the banner and the menu bar of your board. You can make this block hidden, visible, or visible for unregistered-users (i.e. while users is not logged-in).
About the welcome message
You can change the welcome message by editing the file /language/.../sys_welcome.txt. If you use several languages, change this file in each language directory. As this file can include html tags, this means you can use this area to display images, flash animation, advertising banner...
Link to your web site
When the board is used as a service included in a web site, it's mandatory to have a link back to the home page of your web site. This option allows you defining this link. The link will be displayed as the first menu item (in the menu bar and in the page footer).
Display options
A set of options allows you controlling what will be displayed in the section pages or in a ticket detail page.
- Repeat description and ref - This option allows displaying the section description on top of the ticket list. In the message detail, when a message has a reference number, it will be displayed with the ticket status.
- Show news on top - By default, the tickets are ordered by date. A special type of ticket, called a "news", can be issued by staff members and displayed on top to the ticket list.
- Show quick reply form - At the bottom of the message detail, you can offer a simple reply form.
- Allow calendar - The tickets can be view on a calendar like a planning. This type of view can be made reserved for the members or the staff only.
- Allow statistics - As for the calendar, you can limit the access of the statistics.