Table of contents
WelcomeRequirements
Upgrade
Installation
1. Quick start guide
1.1. After installation
1.2. General settings
1.3. Add a section
1.4. Turn the board on-line
2. Administration guide
2.1. Introduction
2.2. Board Start/Stop
2.3. General settings
2.4. Regional settings
2.5. Layout and Skin settings
2.6. Security settings
2.7. Content management
2.7.1. Sections management
2.7.2. Section options
2.7.3. Tickets management
2.7.4. Users management
2.7.5. Status management
2.7.6. Status options
3. Staff guide
3.1. More info
3.2. Manage tickets
3.3. Dispatching ticket
Annexe 1: Configuration file
Annexe 2: User roles
Annexe 3: Coppa
Annexe 4: Document upload
Annexe 5: Technical information
2.4. Regional settings
This section explains the board's Regional settings. To access this page go to the administration page and select 'Regional settings' from the menu.
Language settings
Select the language you want for your board.
If you show language menu, this means that you allow users changing the language they will see in their navigator. Of course, it does not impact other user's language. The user will see the language of his choice during his session (and will see again the default language when he logs-out).
Date and time formats
You can define the format to use to display date and time. The format uses the php format rules.
We have to make a distinction between the Application time and the Clock. The board, by default, uses the server time as application time. This time is used to register the ticket or message issue time. The clock, displayed at the bottom of the page, can show this time, but can also be used to show an other time: like the organisation's reference time (e.g. GMT time). Changing the clock has no impact on the application time.
If your webhost runs php 5.2 or next, you can change the application time (by defining the time zone you want to use instead of using the server time).
If you know that your board community involve people from different time zones, it's a goog pratice to display the time zone with the clock (visible at the bottom of the page).
Date format samples
j M Y shows 1 Jan 2007
j F Y shows 1 January 2007
Y-m-d shows 2007-01-01
Time format samples
G:i shows 15:35
g\hi A shows 3h35 PM
G:i:s shows 15:35:58
How to install new languages?
The languages you can select are the languages available on your website (stored in the /language/ directory). After installation, you will have at least one language (english) available. If you install other language in this folder, they will be visible in this language list.
To add a new languages, create a new directory under /language/, and copy the languages files in this directory.
How to make languages available in the language menu?
To make the new language available to the users or to remove a language (in the language menu, at the upper-right corner of the board), you can add/remove it by editing the file /bin/qti_lang.php.