Table of contents
WelcomeRequirements
Upgrade
Installation
1. Quick start guide
1.1. After installation
1.2. General settings
1.3. Add a section
1.4. Turn the board on-line
2. Administration guide
2.1. Introduction
2.2. Board Start/Stop
2.3. General settings
2.4. Regional settings
2.5. Layout and Skin settings
2.6. Security settings
2.7. Content management
2.7.1. Sections management
2.7.2. Section options
2.7.3. Tickets management
2.7.4. Users management
2.7.5. Status management
2.7.6. Status options
3. Staff guide
3.1. More info
3.2. Manage tickets
3.3. Dispatching ticket
Annexe 1: Configuration file
Annexe 2: User roles
Annexe 3: Coppa
Annexe 4: Document upload
Annexe 5: Technical information
1.3. Add a section
This page describes how you can create a section.
Adding a new section
From the Administration menu, go to the Manage sections page.
At the bottom of this page, you can create a section and a domain. A domain is nothing more than a group of sections you want to keep together and order in the main page.
Let's create a new domain named "User's helpdesks", and click the Add button.
Let's create a new section named "Computer support" in the domain "User's helpdesks", and click the Add button.
About sections
A section is a container for the user's tickets. QuickTicket allows you creating 3 types of section. Hidden sections, reserved for the staff members (users and visitors will not see this kind of section). The private section, where the users will see only their own tickets (nevertheless the staff members can see all the tickets). The public section, where everybody can see the tickets.
Editing the section definition and options
From the Administration menu, in the Manage sections page, click the Edit link of the new section.
- Select the section type (i.e. Visible public), with the status Active and notification set to Yes.
- Fill in a description for the section.
- Let's add some extra options for this section:
- A ticket reference number (T-%03s). This is the format you want for the ticket number (this formula will show T-001, T-002, ...). Depending on the section purpose, it is a common usage to have specific numbering (i.e. KB-00134 for knowledge base info tips, SR-053 for a support-request, TT 001 for trouble-ticket, BUG 003 for a bug management section...
- Title (Optional), the users will be invited to type a title for their tickets
- Ticket prefix (Emoticon), the users will be allowed to add a smiley to their tickets